Make Energy Better

  • June 1, 2016
  • Posted by: Andy Allerton

2016 is a big year for energy consumers: not only are there changes afoot in the regulation and rules surrounding the energy sector, but the day to day of how we use and experience energy is also going to change significantly over the next few years.

From problems with back-billing to controversies over tariffs, Citizens Advice helps people with approximately 160,000 energy related issues a year. We want to make energy better; and coupled with the big changes happening this year in the sector, we are making sure that evidence from our clients’ experiences remains at the forefront of our work with stakeholders to improve the energy market.

Building on last year’s Fair Play for Prepay campaign and Big Energy Saving Week we will be working to:

  • Raise awareness of the forthcoming Smart Meter roll-out
  • Encourage clients and consumers to join Priority Service Registers
  • Alert consumers to the practice of back-billing.

For further information, please click on the headings below for downloadable leaflets (PDFs):