For help on consumer issues we have a dedicated service. Contact details can be found here

We need to record information about you to help with your enquiry. We have a legitimate interest to do this. When we record and use your personal information we:

• only access it when we have a good reason
• only share what is necessary and relevant
• don’t sell it to commercial organisations

If you have provided any information which relates to your ethnicity, religion, health conditions, sexual orientation or trade union membership, before we can help you we will need your permission to record and use this information.

In law this is called 'special category data' and if you agree, we will use the information to:

• give you advice
• help us gather more data to improve our service
• support our research in a way that you can't be identified

For full details of how we collect and use your data, read our privacy policy.