Generalist Advice

  • August 19, 2016
  • Posted by: Lucy Ballantyne

Our team of volunteer advisers are trained to offer you advice through face to face interviews, by email or over the telephone. There are a number of different ways advisers can help with your problem.

Advisers don’t tell you what to do, but explain your options and the possible outcomes of different courses of action.

We offer advice and information in many areas including:

  • Welfare benefits
  • Debt
  • Discrimination and harassment
  • Employment
  • Family and relationships
  • Housing and Homelessness
  • Illness and disability
  • Immigration
  • Legal matters
  • Consumer problems

Practical ways we can assist you:

  • Help you to negotiate with companies or service providers
  • Write letters or phone companies and service providers on your behalf
  • Help you with form filling, for example, to claim for benefits
  • Refer you to our specialist caseworkers for complex problems or to other agencies when appropriate

For further information, go to Get advice and contact