Citizens Advice Mid-North Yorkshire is looking for an enthusiastic adviser to join our Help to Claim team to provide an effective support service for first time Universal Credit claimants. The role can be based in any of our offices across North Yorkshire (Northallerton, Richmond, Malton, Scarborough, Selby, Harrogate, Whitby and Skipton) with some flexibility for home working.

The service includes the provision of advice, information and digital support and this will be delivered via telephone and digital channels. We are looking for an adviser with strong IT skills to support clients to make and complete their new Universal Credit claim, and be able to maintain accurate case records.

You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, enabling them to progress their Universal Credit claim in the most appropriate way.

Experience of giving advice is desirable.

Salary: £20,852 pro rata

Hours: 22.5-37 hours

Responsible to: Advice Project Manager

Applications closing date: 9.00am Friday 15th July 2022

Reserved interview date: Tuesday 19th July 2022

To request a job information and application pack please contact:

receptionr@northyorkslca.org.uk or telephone 01748 823862

 

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