To end your gym membership you will need to follow the terms of the contract. However, it’s also possible to challenge any terms which cause unnecessary hassle or are designed to keep you tied into the contract.

For this reason, you could try to challenge the term which states you need to end the contract in person.

Start by writing a letter or email explaining you want to end your membership and why you can’t do so in person. If writing a letter, it’s best to use recorded delivery so you have proof that the letter arrived.

If the gym won’t accept your written cancellation ask if they’ve got a complaints procedure in place which you can follow. If not, then send another letter giving them a final chance to end the contract.

If they still won’t agree to cancelling your contract get in touch with an alternative dispute resolution (ADR) scheme – an independent complaints body which settles disputes.The gym may belong to one already, or should provide details of an approved scheme and say whether they’d be prepared to work with it.

You can also contact the Consumer Service or your nearest Citizens Advice for help on cancelling contracts which include possible unfair terms.

Visit https://www.citizensadvice.org.uk/consumer/ for consumer advice online.

Advice Corner – My gym will only allow me to cancel my membership in person. This is written in the contract but I’ve since moved away from the area. What can I do?

  • November 23, 2017
  • Posted by: Rosalie Boyles

To end your gym membership you will need to follow the terms of the contract. However, it’s also possible to challenge any terms which cause unnecessary hassle or are designed to keep you tied into the contract. For this reason, you could try to challenge the term which states you…

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Alternative drop-in venues during our Northallerton office refurbishment

  • November 21, 2017
  • Posted by: Rosalie Boyles

During refurbishment of our Northallerton office throughout December 2017 and January 2018 we will be running our drop-in service from the following locations: Northallerton Town Hall on Mondays 9.30 am – 12.30 pm Northallerton Library on Wednesdays 9.30 am – 12.30 pm All our other advice sessions in the Hambleton…

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Annual Report for 2016 – 2017

  • September 28, 2017
  • Posted by: Rosalie Boyles

Our Annual Report is now available to download, you can access it here In 2016 – 2017 we helped nearly 10,000 people with over 26,500 issues.  We also presented two volunteers with long service awards at our Annual General Meeting held at Richmondshire Cricket Club on Friday 22nd September 2016….

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Older veterans in North Yorkshire encouraged to access new support service

  • June 23, 2017
  • Posted by: Rosalie Boyles

A NEW SERVICE for past members of the armed forces over 65 is set to launch this weekend. Saturday marks Armed Forces Day across the UK and the new service, known as Ex-Forces Support North Yorkshire, will be present at the York and Scarborough celebrations. Veterans Tommy and Judith taking part…

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New Polish Community Outreach Service

  • June 10, 2017
  • Posted by: Rosalie Boyles

Are you Polish and concerned about issues such as employment, Brexit, discrimination, debts, benefits or housing?   Citizens Advice in Selby is here to help. Come and talk to Tom and Karolina at Selby North Children’s Centre, 2.30 pm to 4.00pm, on: Monday 26th June 2017 Monday 10th July 2017…

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Advice News – Universal Credit

  • May 26, 2017
  • Posted by: Rosalie Boyles

I am about to apply for Universal Credit for the first time, but have been told that there is a six week wait before the first payment. I’m worried that I won’t be able to pay my bills. Is this right, and is there anything I can do? After applying…

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European Social Fund – Action Towards Inclusion

  • May 12, 2017
  • Posted by: Rosalie Boyles

Action Towards Inclusion is a £7.4 million project in York, North Yorkshire and East Riding over the next 3 years which is part of the national Building Better Opportunities programme, funded by the Big Lottery Fund and European Social Fund. It will see 60+ organisations engage with and provide mentoring…

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Citizens Advice highlights changes which may affect your household budget this financial year

  • April 20, 2017
  • Posted by: Rosalie Boyles

April marks the start of the new financial year, and new rates for wages, benefits and tax come into force along with changes to pensions and savings. In the last 12 months we helped 1,084 people with money queries, ranging from guidance on pensions and pay, to budgeting and shopping…

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Action Towards Inclusion Project

  • March 28, 2017
  • Posted by: Rosalie Boyles

Over £7m of new funding has been secured for the York, North Yorkshire and East Riding LEP area to allow a new partnership of 61 organisations to ‘connect’ with community members who are furthest away from work and training.   The three-year project is funded by the Big Lottery Fund…

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Sharp practice at work: Statutory Sick Pay

  • February 27, 2017
  • Posted by: Rosalie Boyles

This new analysis looks at problems workers face in accessing sick pay, investigating some of the most common issues our clients come to Citizens Advice about. In the last year, the Citizens Advice network dealt with over 12,000 issues specifically related to SSP. There has also been an increase of…

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