Welcome to Citizens Advice Mid-North Yorkshire

We provide free, confidential and impartial advice and campaign on big issues affecting people’s lives.

Our goal is to help everyone find a way forward, whatever problem they face.

We’re an independent charity and part of the Citizens Advice network across England and Wales. Our service is based in four main locations; Malton, Northallerton, Richmond and Selby.

More about us

Get advice

People come to us with all sorts of issues. You may have money, benefit, housing or employment problems.

Get advice

Volunteer with us

Our highly trained volunteers come from all sorts of backgrounds and help with everything we do. See the roles we’re currently recruiting for.

Volunteer with us

Support us and donate

We’re an independent charity and without the generous support of people like you, we couldn’t continue to do the work we do.

Donate

Campaigns

We are currently campaigning on a number of issues that are of concern to our local communities.

View our campaigns

Job Description: Volunteer Generalist Advisers and Assessors, Ryedale Office

Purpose of the role

We are recruiting for Volunteer Assessors and Advisers for our Ryedale Office, located on Norton Road in Malton.

This is a great opportunity to take advantage of our fantastic training program, meet new people, boost your CV and make a difference in your community.

An assessor or adviser will enjoy a diverse role and you’ll not be expected to know it all. We train all our assessors, which help in developing the skills needed to deliver an excellent level of service to our clients.

As an assessor, you'd:

*be the first point of access for Citizens Advice clients and when they visit our office in Malton.

*help with a wide range of problems and issues our clients face

*support the general public across all ages and backgrounds

*give information from our Citizens Advice online information system and other sources to our clients

*refer our clients to more specialist advice where needed

*keep records of all our clients’ cases on the database

*help prevent future problems for wider society by identifying issues that affect many of our clients.

You don't need specific qualifications or experience to train for the role. You need to:

Be good at listening

Be confident or familiar with keyboard skills, including searching the internet

Be confident inputting data

Maintain case records

Be open-minded and not judge clients

Enjoy helping people.

To find out more visit citizensadvicehrs.org.uk/volunteering/ or contact Laura on 01653 695542 or email your CV to training1@northyorkslca.org.uk
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